Start a return or exchange for an online order. You'll get a prepaid UPS label — or bring it to the store.
Returns are accepted within 21 days of delivery on unused, unworn and unwashed items with all original tags attached. Holiday orders placed November 1 to December 24 can be returned through January 15. Final sale: sale items, orders placed with a 30%+ code, items under $15, swim, earrings, food and personal care (hairbrushes, hair accessories, beauty tools, lip and oral care). Exchanges are free; store credit comes with a 10% bonus; refunds carry a 15% fee. Full policy
