Start a return or exchange for an online order. You'll get a prepaid UPS label — or bring it to the store.
Returns are accepted within 21 days of delivery on unworn, unwashed items with tags attached. Final sale: sale items, orders placed with a 30%+ code, items under $15, swim, jewelry, fragrance, eyewear, tech, handbags and food. Exchanges are free; store credit comes with a 10% bonus; refunds carry a 15% fee. Full policy